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Customer Reviews for Logitech Harmony® One Advanced Universal Remote
Logitech Harmony® One Advanced Universal Remote
The only remote you may ever need.
Average Customer Rating:
(224 Reviews) 224
Rating Snapshot (224 reviews)
5 stars
121
4 stars
46
3 stars
19
2 stars
15
1 star
23
173 out of 224(77%)customers would recommend this product to a friend.
Customer Reviews for Harmony® One Advanced Universal Remote
Review 1 for Harmony® One Advanced Universal Remote
Great Service
Date:April 27, 2012
By ChrisB
from Kingsland, GA
Overall Rating:
Quality:
5
out of
5
Features:
5
out of
5
Performance:
4
out of
5
Ease of use:
5
out of
5
Ergonomics:
5
out of
5
I had an older harmony (about 4 years old) and decided to change some things around on it but when I went to plug it in the usb connection broke. I called Logitech and they gave me 50% off a new one since my old one was out of warranty. I received the new one just 2 days later. Great service.
The Harmony One is very easy to program and use. It works great I just seem to get some very slight lag sometimes from the time I push a button until I get a response. Not major but that would be my only complaint.
Technical Expertise: Tech Savvy
I've used this product: One week to a month
Review 2 for Harmony® One Advanced Universal Remote
Nice while it lasted
Date:April 16, 2012
By disappointedinokc
Overall Rating:
Quality:
2
out of
5
Features:
5
out of
5
Performance:
3
out of
5
Ease of use:
3
out of
5
Ergonomics:
5
out of
5
Images for this Review
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Had my Harmony One for 14 months when the top half the touch screen faded and stoped workign, two months after the warranty expired, of course. Harmony gave me a 50% off loyalty coupon to purchase a new one. That was nice though I would have expected a $200 piece of hardware to last much, much longer. Aside from that, the unit worked well while it lasted. Set up wasn't as easy as I expected. It took about a week of tweaking to get it just so and, still, every once in a while things will get out of whack. However, the help button gets you out of trouble about 95% of the time.
Technical Expertise: Tech Savvy
I've used this product: More than a year
Review 3 for Harmony® One Advanced Universal Remote
Worked great until battery died
Date:April 10, 2012
By hummingbird06
Overall Rating:
Quality:
3
out of
5
Features:
4
out of
5
Performance:
4
out of
5
Ease of use:
5
out of
5
Ergonomics:
5
out of
5
Had the remote for two years, and it was super. Made life easy. Then the battery stopped holding a charge, and couldn't remove it to replace it - it was all swollen. Took it to a Best Buy, they managed to get it out and replace it, but this worked only for a couple of weeks. LogiTech support determined that removing the swollen battery damaged the remote so it wouldn't connect to charge any more. Am buying another one... have my fingers crossed. If I have this problem with the new remote, I don't know what I'll do.
3 of 3 found this review helpful.
Review 4 for Harmony® One Advanced Universal Remote
Love it!
Date:April 6, 2012
By spat
from USA
Overall Rating:
Quality:
5
out of
5
Features:
5
out of
5
Performance:
5
out of
5
Ease of use:
5
out of
5
Ergonomics:
5
out of
5
Replaced 5 individual device remotes with this one. Works great! Love it!!
Technical Expertise: Tech Savvy
I've used this product: One month to a year
1 of 2 found this review helpful.
Review 5 for Harmony® One Advanced Universal Remote
Love It
Date:April 5, 2012
By dnahhas
from Sacramento, CA
Overall Rating:
Quality:
5
out of
5
Features:
5
out of
5
Performance:
5
out of
5
Ease of use:
5
out of
5
Ergonomics:
5
out of
5
Easy to set-up, easy to use. Full features, great!
Technical Expertise: Proficient User
I've used this product: Less than a week
Review 6 for Harmony® One Advanced Universal Remote
Amazing Remote !
Date:April 5, 2012
By Snowman
from Flroida
Overall Rating:
Quality:
5
out of
5
Features:
5
out of
5
Performance:
5
out of
5
Ease of use:
5
out of
5
Ergonomics:
5
out of
5
All my components are here. They can all be controlled.
For example: I have separate video and audio components, so I have a separate audio processor, a receiver, and a separate video switcher. I use 5 different components to watch and listen to a laser disc with AC-3 audio.
All the components, even the ones that are over 15 years old are controlled correctly, and in order, by this Logitech Harmony One Remote.
For example: I have separate video and audio components, so I have a separate audio processor, a receiver, and a separate video switcher. I use 5 different components to watch and listen to a laser disc with AC-3 audio.
All the components, even the ones that are over 15 years old are controlled correctly, and in order, by this Logitech Harmony One Remote.
I can control my lighting and rename the activities to name the specific device on which I want to view a movie.
I can control the video device and the separate audio device in a way the I can enjoy it . All with the push of one single button.
I can control the video device and the separate audio device in a way the I can enjoy it . All with the push of one single button.
The software is fantastic and very user friendly. Over the past 12 years I have used a Marantz RC 5000. It cost four times as much as the Harmony One. It was so hard to program. The Harmony One makes things so simple.
This is amazing !!
Technical Expertise: Proficient User
I've used this product: One week to a month
Review 7 for Harmony® One Advanced Universal Remote
Great remote BUT
Date:April 4, 2012
By Bill
from Tinley Park, IL
Overall Rating:
Quality:
4
out of
5
Features:
4
out of
5
Performance:
3
out of
5
Ease of use:
5
out of
5
Ergonomics:
4
out of
5
I've had the remote about 4 years. Easy to set up and program the way I wanted it. BUT - after 4 years the battery went out - it not only went but the battery swelled so bad I can NOT get it out of the remote without destroying it.I have emailed Logitech Tech support just tonight so ti will be interesting to see how fast they respond. In checking various forums - it apppears this is a common problem with the batteries used in these units. I am anxiously waiting to see their answer and how they handle it. Please realize I am not blasting them - it is a great remote - I just need a battery.
Technical Expertise: Tech Savvy
I've used this product: More than a year
1 of 1 found this review helpful.
Review 8 for Harmony® One Advanced Universal Remote
No Apple TV support yet, $$ for support
Date:April 2, 2012
By ISP4LIFE
from Sanger, TX
Overall Rating:
Quality:
1
out of
5
Features:
1
out of
5
Performance:
1
out of
5
Ease of use:
1
out of
5
Ergonomics:
1
out of
5
You will end up paying out the nose trying to get this thing to work with future products as they only give you 90 days and they are not keeping up with new products. For instance Apple TV has been out for what, 2 years? Still no EASY way to add support for Apple TV.
Technical Expertise: Tech Savvy
I've used this product: More than a year
1 of 6 found this review helpful.
Review 9 for Harmony® One Advanced Universal Remote
Almost Great
Date:March 29, 2012
By EmperorWatcher
from Seattle, WA
Overall Rating:
Quality:
4
out of
5
Features:
4
out of
5
Performance:
3
out of
5
Ease of use:
3
out of
5
Ergonomics:
4
out of
5
Generally a good performer, but occasionally stumbles. Doesn't always configure individual components with your programmed specifications. Input choice not always correct. It's better than having to deal with all those separate remotes, but at this price, there shouldn't be ANY glitches.
Technical Expertise: Proficient User
Review 10 for Harmony® One Advanced Universal Remote
Harmony One - A Great Product
Date:March 28, 2012
By Keith S
from Arizona
Overall Rating:
Quality:
5
out of
5
Features:
3
out of
5
Performance:
5
out of
5
Ease of use:
5
out of
5
Ergonomics:
5
out of
5
I purchased the Logitech Harmony One to replace my four year old worn out and very troublesome Mitsubishi HDTV remote. As it wore its button actuations became very intermittent and problematic, requiring extremely heavy key presses. Also the remote ate up its two AA batteries very quickly due to its nine back-light LED's which turn on for 10 seconds every time a button is pressed. I eventually removed the LED's which increased the battery life to almost a year, up from just a few months!
If you do NOT have a specific SUBTITLE or CAPTION button on your old remote, you will have to input keystroke commands on the Harmony One, just as you did with your old remote. On my TV, BLU-RAY and DVD remotes, captions and subtitles are accessed via a menu set of keystrokes; there are no "dedicated" keys for them. And according to Logitech, the Harmony One cannot be programmed with any MACRO'S, which could accomodate this type of multi-keystroke issue.
The fact that the Harmony One cannot do these operations via one dedicated key raises a suggestion -- Logitech should redesign their remotes to include a SUBTITLE, CAPTION and "DECIMAL" button. Logitech should also do a redesign of the firmware (or create an entirely new model remote control) to improve it by adding an available MACRO feature so that their product(s) can utilize commands that are otherwise made of multi-menu selection keystrokes. A macro placing these instructions into a one-key function would be SO great to have.
The Harmony One remote is NOT factory-designed to have a (-) (or "decimal") entry so that you could directly enter a decimal channel. For example, I was not able to directly enter channel 5.2. Initially what I had to do was go to channel 5 and then scroll up to 5.2. However, I later discovered that I WAS able to reprogram the (+) key on the Harmony One to make that the (-) [decimal] from my old remote. It seems very odd to me that something as USEFUL as the decimal key for channel input is NOT automatically included in the Logitech remote's design. The lack of it is a major annoyance for me, as are the lack of SUBTITLE and CAPTION keys (which could be programmed via a macro if need be.)
ADDENDUM: There IS a (-) [decimal] available on the remote BUT it is up in the LCD display 'buttons' area were you have to scroll through menus to access it. That is just too time consuming and inconvenient; hence the desire for a dedicated decimal button within the numeric keypad area.
Logitech had to be called twice to assist me with some programming advice, and one problem, where the cursor was jumping three lines in the guide menu instead of one line at a time. They downloaded an update to the remote and fixed it. Logitech's technical support was a PLEASURE to deal with. Both times they answered the phone quickly and the techs I spoke with were friendly and knowledgeable, and had positive attitudes toward assisting me. It was nice to talk to a REAL person for technical questions. Many companies today only utilize FAQ's pages and they arrogantly call this their "Tech Support."
I am now free of the pile of four remotes. As I had to access CAPTIONS and SUBTITLES via a series of menu choices on my old remotes anyway, there is really no difference now in having to make those same menu selections series with the Harmony One.
Once I get more hands-on time with the new remote I am certain to become more quick and efficient with it, just as anyone would with any new item.
One last mention. When you receive the remote, first charge up the battery. Then run the battery down completely with normal use and then recharge it again. Do this same run-down/recharge cycle two or three times. This will condition your battery and make it last longer between charges and it also adds to overall battery life. Once you have accomplished the battery conditioning you can leave the charging station power on all the time, if you wish, to keep the remote close to fully charged and ready at all times.
Disregarding my personal suggestions: I am EXTREMELY pleased with the Harmony One. The remote was easy to program and update via the on-line software. I have ZERO actual complaints concerning the Harmony One remote's operation.
On a scale of 1 to 10 I give Logitech a 20. 10 for the Harmony One and 10 for their technical support.
Technical Expertise: Tech Savvy
I've used this product: One week to a month
2 of 5 found this review helpful.
Review 11 for Harmony® One Advanced Universal Remote
awesome
Date:March 26, 2012
By susan
Overall Rating:
Quality:
5
out of
5
Features:
5
out of
5
Performance:
5
out of
5
Ease of use:
5
out of
5
Ergonomics:
5
out of
5
I have no idea how to deal with all the gadgets attached to the TV. Sometimes we just lose the signal from the cable box and I get a blue screen. All I have to do is push "Help" on this remote and follow the steps to fix the problem. No more calling my husband when he's out of town. Makes it easy to use the DVD player, Wii and DVR too.
Technical Expertise: Newbie
I've used this product: One month to a year
Review 12 for Harmony® One Advanced Universal Remote
Awesome remote
Date:March 3, 2012
By mrcook
from Livermore, CA
Overall Rating:
Quality:
5
out of
5
Features:
5
out of
5
Performance:
5
out of
5
Ease of use:
5
out of
5
Ergonomics:
5
out of
5
I just bought the remote today from a local electronics store that has never steered me wrong. This remote does it all. I have a brand new TV and 3D DVD Player a run of the mill Comcast HD DVR and and Older Bose Cinemate. Before I was using3 remotes and my table was a mess. This has cleared up the problem and in a great way. Setup was a breeze, it says to leave yourself 30 minutes but as long as you know the model number to your components it can be done in half of that time. The best part is not having the hassle of trying to find codes and then going through that whole process. You bring your computer to the remote and the setup wizard walks you right through everything. Im now down to one remote to control everything and still have room for 11 more components. How awesome! Great job logitec and a wonderful remote.
Technical Expertise: Proficient User
I've used this product: Less than a week
1 of 1 found this review helpful.
Review 13 for Harmony® One Advanced Universal Remote
harmony one
Date:February 29, 2012
By theog187
from los angeles,ca
Overall Rating:
Quality:
5
out of
5
Features:
5
out of
5
Performance:
5
out of
5
Ease of use:
5
out of
5
Ergonomics:
5
out of
5
best remote ever makes life much easy everything and one
Technical Expertise: Newbie
I've used this product: One week to a month
2 of 3 found this review helpful.
Review 14 for Harmony® One Advanced Universal Remote
replacing components
Date:February 27, 2012
By baseball
from Kansas City, MO
Overall Rating:
Quality:
4
out of
5
Features:
4
out of
5
Performance:
3
out of
5
Ease of use:
4
out of
5
Ergonomics:
4
out of
5
I have had my Harmony remote several years and have loved it. However, when newer componets have replaced older ones it has been more difficult than it should be. I replaced my TV with a new HD and it took me several days to get everything right. Now, I have a new blu-ray player and after too many days to mention I cannot seem to get it right. The biggest problem right now is not being able to change the sound on the TV. It goes through the receiver and the dial moves but the sound does not change. I can, however, change the sound with the original TV remote. The help button and support group have not helped. Any suggestions would be appreciated. It is out of warranty and I am trying to avoid paying for help.
Technical Expertise: Proficient User
I've used this product: More than a year
5 of 6 found this review helpful.
Review 15 for Harmony® One Advanced Universal Remote
expensive paperweight
Date:February 25, 2012
By txyank
Overall Rating:
Quality:
1
out of
5
Features:
3
out of
5
Performance:
1
out of
5
Ease of use:
3
out of
5
Ergonomics:
2
out of
5
I have a Samsung TV and ATT-Uverse and this thing works NO BETTER than the cheap remote from ATT. According to my Logitech info I read, the problem may be too much IR from the TV. However, Samsung doesn't acknowledge as much, and oddly in all my communications with Logitech it's never come up. And neither did any solutions.
7 of 14 found this review helpful.
Review 16 for Harmony® One Advanced Universal Remote
Why did I wait so long?
Date:February 21, 2012
By tnseabee
from Nashville, TN
Overall Rating:
Quality:
5
out of
5
Features:
5
out of
5
Performance:
5
out of
5
Ease of use:
5
out of
5
Ergonomics:
5
out of
5
All I can say is I can't believe I didn't purchase this remote a long time ago. I was dealing with 6 remotes and now everything is controlled by the Harmony One. This thing controls everything I have. I have a Polk Pro 500 subwoofer and it even controls it. I really love how incrediabley easy it is to setup and customize all the buttons. The software is easy to navigate and setup. Buy this remote and you will not be disappointed.
The only con is the price. This jewel is a bit overpriced IMHO.
The only con is the price. This jewel is a bit overpriced IMHO.
Technical Expertise: Proficient User
I've used this product: One week to a month
Review 17 for Harmony® One Advanced Universal Remote
Marriage saver
Date:February 20, 2012
By daytonadog
from Daytona Beach, FL
Overall Rating:
Quality:
5
out of
5
Features:
5
out of
5
Performance:
4
out of
5
Ease of use:
5
out of
5
Ergonomics:
5
out of
5
Before the Harmony One we had at least 5 remotes to contend with. My wife hardly ever watched any TV due to this fact. Now she can do it all using the Harmony with ease. There are two problems with it, one, I find the touch screen a bit too sensitive, and two I find that I am spending way too much time watching TV... It is a great device and I wouldn't be without it!
Technical Expertise: Proficient User
I've used this product: One month to a year
1 of 1 found this review helpful.
Review 18 for Harmony® One Advanced Universal Remote
Warning! Does not work w/ MAC
Date:February 19, 2012
By macuser
Overall Rating:
Quality:
1
out of
5
Features:
1
out of
5
Performance:
1
out of
5
Ease of use:
1
out of
5
Ergonomics:
1
out of
5
Check the "support" forums if you're in doubt. I'm stuck w/ an expensive brick. Unbelievable.
2 of 9 found this review helpful.
Review 19 for Harmony® One Advanced Universal Remote
Nice but easy to break
Date:February 18, 2012
By dubya
Overall Rating:
Quality:
1
out of
5
Features:
4
out of
5
Performance:
4
out of
5
Ease of use:
4
out of
5
Ergonomics:
2
out of
5
Remotes are abused, they get dropped, sat on, stepped on, etc. This remote lasted about 8 months. Can't read the touch screen any longer...
I really hate the touch screen, no feedback, hard to press the correct buttons, would much rather have an MFD with the buttons on the outside and the labels on the screen. I would buy the harmony 700 advanced but it doesn't have a cradle to charge it and it would be a pain to plug it in all the time to charge.
1 of 1 found this review helpful.
Review 20 for Harmony® One Advanced Universal Remote
Replaced Harmony 520 Remote
Date:February 14, 2012
By Rbruce25
from Atlanta, GA
Overall Rating:
Quality:
5
out of
5
Features:
4
out of
5
Performance:
5
out of
5
Ease of use:
5
out of
5
Ergonomics:
5
out of
5
I purchased the harmony 520 remote 3 years ago and have never looked back. As many have stated that the remote is hard to setup, and that is entirely incorrect. It is time consuming but once done correctly it works! Anyway I somehow cracked the screen on my 520 remote so I wanted to get a replacement, but Logitech DOESNOT REPAIR REMOTES but since I had purchased the extended warranty Logitech was more than happy to send me a newer model at 50% off. The Harmony One was the remote I had to chose because the Harmony 520 handled 10 plus devices and the Harmony One was the only one in the class that could handle all of my devices. It was rather simple to transfer the contents of my old remote to my new remote. Actually it was just launch the software, click upgrade remote and I was done. And Now the BAD. The older remote supported sequenced commands and the newer remote does not. Lost the custom buttons, the upgrade does not transfer the custom buttons, had to re do those. I have not completely used it much but so far those are the only negative issues I have. The sequenced commands were very nice for xBox 360 and PS3, or for older model that needed IR command in a sequenced order like a Technics or Yamaha Tape Deck or Reel to Reel Decks. I really cannot complain much I got a great deal and upgraded my older model. Maybe if I play with it a little more I will figure out how to perform sequenced commands; it is still available in my SW page so maybe it is an undocumented feature of the newer model (Harmony One)
Technical Expertise: Tech Savvy
I've used this product: One week to a month
2 of 2 found this review helpful.
