Customer Reviews for Logitech Alert™ Web and Mobile Commander
Logitech Alert™ Web and Mobile Commander
When you add our Web and Mobile Commander services, you get the power and freedom to manage your Logitech Alert system from your smartphone or over the web.
Average Customer Rating:
(12 Reviews) 12
Rating Snapshot (12 reviews)
5 stars
4
4 stars
3
3 stars
1
2 stars
1
1 star
3
8 out of 12(67%)customers would recommend this product to a friend.
Customer Reviews for Alert™ Web and Mobile Commander
Review 1 for Alert™ Web and Mobile Commander
Missing a key feature...
Date:December 20, 2011
By WBE
Overall Rating:
Quality:
3
out of
5
Features:
3
out of
5
Performance:
4
out of
5
Ease of use:
5
out of
5
Ergonomics:
5
out of
5
First the good. The system was really easy to set up. I was ready to go in under an hour. I am not a techy guy and with a busy schedule I was pleased to breeze through the set up. Now my "needs improvement"...there is no way (that I found) to turn motion email alerts on or off for certain times a day. I am securing an equipment yard and don't need emails all day long while I am working there. I need them only after hours when I am away. Hope this becomes a software update.
Technical Expertise: Newbie
I've used this product: Less than a week
15 of 15 found this review helpful.
Review 2 for Alert™ Web and Mobile Commander
Security and home management has never been easier
Date:November 26, 2011
By Dick Rochfort
Overall Rating:
Quality:
5
out of
5
Features:
4
out of
5
Performance:
4
out of
5
Ease of use:
4
out of
5
Ergonomics:
4
out of
5
I operate 6 Logitech Alert Commander cameras at my home. Some are Home Plug Technology and some are connected via POE (Power Over the Internet) switch. Some are outdoor cameras mounted outdoors, some are outdoor cameras mounted indoors and some are indoor cameras (mounted indoors of course). My home is an 80 year old brick/stone/slate/copper cottage with old wiring which has been upgraded many times. We use UPS backup systems on all computers and telephones including the router and we have a 12 KV 50Hz backup generator with a whole house transfer switch. We have extension cords,water pumps, HVAC motors and all sorts of stuff turning on and off all the time.
The Logitech Alert Commander System works reliably in this environment and don't let anyone tell you other wise. It is extremely stable. I have observed that it will sometimes fail if the house power flickers on/off prior to the generator comming on line. In this case unplugging and/or reformatting the sim cards solves the problem.
In the future I would like to have independent control of the IR lights on the outdoor cameras because they reflect off of glass when mounted indoors. I would like to see video recordings with date time stamps (a standard in the professional security industry).
6 of 8 found this review helpful.
Review 3 for Alert™ Web and Mobile Commander
Eh, it's alright
Date:November 12, 2011
By Styleplague
Overall Rating:
Quality:
2
out of
5
Features:
2
out of
5
Performance:
2
out of
5
Ease of use:
2
out of
5
Ergonomics:
2
out of
5
I have used my camera a couple months now. The picture quality is ok.. Can't make out who a person is from less than 50 feet away. 720, yeah ok. It is difficult to go through recordings on commander. I installed commander on a laptop so I could view recordings that saved to my hard drive while It was home connected to my wifi when I get to work. It takes forever to sync from sd to computer and the computer needs to be awake the entire time. The online commander is lame. It is difficult to view and move along videos. Epic Fail logitech
5 of 8 found this review helpful.
Review 4 for Alert™ Web and Mobile Commander
Great Investment
Date:November 11, 2011
By buckethead
from Canada
Overall Rating:
Quality:
5
out of
5
Features:
5
out of
5
Performance:
5
out of
5
Ease of use:
5
out of
5
Ergonomics:
5
out of
5
This sytem was very easy to set up and get the video feeds. Some reviews mention that since the system uses the elctrical system in the house to feed the video that this product may not work in homes with older wiring. I believe that this would be the case in really old home where post and knob type wiring was utilized. I have both aluminum and copper wiring in my home (25+ years old) and all works fine. I would highly reccomend this product as picture quality is great and the features of the Commander Program are easy to use.
Technical Expertise: Tech Savvy
I've used this product: Less than a week
1 of 1 found this review helpful.
Review 5 for Alert™ Web and Mobile Commander
Almost great
Date:October 31, 2011
By spratjack
Overall Rating:
Quality:
5
out of
5
Features:
3
out of
5
Performance:
4
out of
5
Ease of use:
4
out of
5
Ergonomics:
4
out of
5
The cameras are great. The set-up is fairly painless. The new cameras and sofware have some nice new features. But, the old WiLife version allowed for alerts to be confined to particular hours of the day, and the new version has removed this nice feature. I used to be able to receive a snap shot via text message to my phone whenever a particular camera detected motion after hours. Can't do that any longer - too bad. Otherwise, this is a perfect 5 stars.
Technical Expertise: Tech Savvy
I've used this product: One week to a month
4 of 4 found this review helpful.
Review 6 for Alert™ Web and Mobile Commander
Still not available for Windows Phone
Date:October 29, 2011
By Week3
from Seattle, WA
Overall Rating:
Quality:
3
out of
5
Features:
3
out of
5
Performance:
3
out of
5
Ease of use:
3
out of
5
Ergonomics:
3
out of
5
I played with the app on a friend's android phone because Logitech still hasn't built a Windows Phone version of the app. It's a good start. You can figure out how to use the app fairly easily but there is still a lot of room for refinement and new features.
Technical Expertise: Tech Savvy
I've used this product: More than a year
0 of 1 found this review helpful.
Review 7 for Alert™ Web and Mobile Commander
alert 750
Date:October 7, 2011
By Nebulae
Overall Rating:
Quality:
2
out of
5
Features:
2
out of
5
Performance:
3
out of
5
Ease of use:
2
out of
5
Ergonomics:
1
out of
5
Write on the box, view from your iphone for $79 a year.
The cost of a single camera is already high, then added
charges yearly. Also the card within a card is bad engineering, the cards are already small enough.
logitech has good products - on this you dropped the ball.
The cost of a single camera is already high, then added
charges yearly. Also the card within a card is bad engineering, the cards are already small enough.
logitech has good products - on this you dropped the ball.
7 of 14 found this review helpful.
Review 8 for Alert™ Web and Mobile Commander
Worth every penny
Date:April 18, 2011
By happybuyer
from SF, CA
Overall Rating:
Quality:
4
out of
5
Features:
4
out of
5
Performance:
4
out of
5
Ease of use:
5
out of
5
Ergonomics:
5
out of
5
Easy to install and easy to use. What else you can ask for more. Do your math - about $7/month vs. $40/month to security company. You can review recordings and turn on/off alert all right on PC or mobile phone. I think it worth every penny.
Technical Expertise: Tech Savvy
I've used this product: Less than a week
30 of 57 found this review helpful.
Review 9 for Alert™ Web and Mobile Commander
Great System
Date:January 26, 2011
By SantaFe
from Santa Fe, NM
Overall Rating:
Quality:
5
out of
5
Features:
5
out of
5
Performance:
4
out of
5
Ease of use:
5
out of
5
Ergonomics:
5
out of
5
We just hooked up the system this weekend with 2 cameras and it is running great. Changed the camera positions a few times and the sensitivity level for our needs. The Web/Mobile commander also works well. After the trail period runs out, I'll purchase the $80 yearly subsrciption.
Technical Expertise: Newbie
I've used this product: Less than a week
36 of 62 found this review helpful.
Review 10 for Alert™ Web and Mobile Commander
Happy Consumer
Date:January 26, 2011
By Azgirl
from Canada
Overall Rating:
Quality:
4
out of
5
Features:
5
out of
5
Performance:
4
out of
5
Ease of use:
5
out of
5
Ergonomics:
5
out of
5
We bought 4 cameras for our second home because we can't be there often enough to know if our house manager and landscaper are doing what we pay them to do. It was simple to set up and very easy to use. We have the cameras hidden throughout our house and so far it has served us well! The 4 cost us a little over $1000.00 at Best Buy.
The system allows you to be alerted when motion is detected and to view live at no extra cost, however you need a subscription to be able to playback video, change views and use controls.
The site doesn't say how much it costs until you click "buy", turns out it is $80.00 per year.
At $80.00 it is well worth it considering our security company wanted $36.00 per MONTH after the $2500.00 to install 4 cameras.
Overall I am extremely happy with our purchase. The only reason I have not given a full 5* rating is because the video is somewhat choppy. But it definitely serves our purpose, and I am much more rested and relaxed knowing I can see exactly what is happening while I am away.
I will highly recommend this product to anyone! In fact, we are buying a set for our first home so we can keep an eye on our home... and our teenagers... while we are away! ;-)
The system allows you to be alerted when motion is detected and to view live at no extra cost, however you need a subscription to be able to playback video, change views and use controls.
The site doesn't say how much it costs until you click "buy", turns out it is $80.00 per year.
At $80.00 it is well worth it considering our security company wanted $36.00 per MONTH after the $2500.00 to install 4 cameras.
Overall I am extremely happy with our purchase. The only reason I have not given a full 5* rating is because the video is somewhat choppy. But it definitely serves our purpose, and I am much more rested and relaxed knowing I can see exactly what is happening while I am away.
I will highly recommend this product to anyone! In fact, we are buying a set for our first home so we can keep an eye on our home... and our teenagers... while we are away! ;-)
Technical Expertise: Proficient User
I've used this product: One week to a month
50 of 73 found this review helpful.
Review 11 for Alert™ Web and Mobile Commander
Whats the cost of subscription
Date:January 24, 2011
By sailor
Overall Rating:
Quality:
3
out of
5
Features:
3
out of
5
Performance:
3
out of
5
Ease of use:
3
out of
5
Ergonomics:
3
out of
5
Very happy with the system, camera, and ease of setup. Except, can't find the cost of the subscription after trying for a week. I will be returning the cameras because of this.
39 of 89 found this review helpful.
Review 12 for Alert™ Web and Mobile Commander
Cannot find pricing for video service on the site
Date:January 22, 2011
By Theo
from New York
Overall Rating:
Quality:
2
out of
5
Features:
1
out of
5
Performance:
1
out of
5
Ease of use:
1
out of
5
Ergonomics:
5
out of
5
The web site says that subscription fees apply (in very small print) but they have not found a way to tell you how much it is until you subscribe. It seems deliberate. I am returning all my cameras and going with another vendor. Very poor experience.
Technical Expertise: Tech Savvy
I've used this product: Less than a week
27 of 35 found this review helpful.
Response from Logitech:By Logitech Alert Security Products Group, February 22, 2011
Thank you for your feedback and we apologize for not clearly communicating the price for the Alert™ Mobile Commander and Alert™ Web Commander services. The subscription fee for these services is $79.99 USD per year. The fee includes the cost for both services.
Don't forget, you can try Logitech Alert Mobile Commander and Web Commander with no strings attached for seven days. Simply log in to your existing Logitech Alert account at http://alert.logitech.com to activate your free trial.
Don't forget, you can try Logitech Alert Mobile Commander and Web Commander with no strings attached for seven days. Simply log in to your existing Logitech Alert account at http://alert.logitech.com to activate your free trial.
